From the very moment that I got a call that my husband had been in a bad car accident and was in the hospital, life became much more difficult and confusing. Aside from dealing with an injured spouse and all of the personal complications that that brings, there were so many decisions to make and so much paperwork to fill out – for the insurance company, from doctors, for disability… It seemed endless and an impossible task. As if finding the time to wade through all the paperwork wasn’t challenging enough, even more of a complication was understanding how to fill out all of the necessary paperwork and to know what my rights were and what to do next, regarding the accident. My concern was that I would be filling out the paperwork incorrectly and causing the insurance company not to honour the claim and all of the costs that my husband was going to incur as a result of the accident. I had no faith in the system and felt like they were not on my side. My husband was bedridden and unable to help or advocate for himself in any way.

Meeting Mateen was truly a godsend. From the minute we spoke, I felt calmer and I felt like someone was on my side.

Mateen is an incredibly kind, intelligent, honest and caring person, while being extremely professional at the same time.

Every step along the way, Mateen took the time to explain things and give options. She assisted with everything, answering all questions clearly and made sure we understood.

Being injured in an accident is not easy and navigating the legal system makes it that much harder. Having Mateen on our side, as our lawyer, made a world of difference. We never could have managed the system without her.

There are many personal injury lawyers and firms available, but I cannot imagine anybody more honest, professional, efficient, kind and caring than Mateen. There is no thank you big enough for the peace of mind that Mateen provided during such a difficult and tumultuous time in our lives.

Where do I start with the accolades you and your firm have provided me during my case. From the very start, you were there for me during my case.

From the initial consultation to the final mediation, you and the firm have been with me along the whole progression of my case. Dealing with a small boutique firm made me feel involved and part of process, instead of just a case number.

You kept me in the loop throughout the whole process and there was never a need for me to follow-up.

I have said it before and will say it again, if I ever need services of a law firm again, yours is the only choice for me. You don’t get lost in the process, everyone in your firm from the receptionist to the law clerks to the lawyers to the owners, make you feel comfortable and are concerned about the person not just the case. I will be referring your company to anyone I know, who may need the services of your law firm.

Your firm is a friendly, warm and comforting environment unlike other law firms. I felt very welcome and the staff are concerned throughout the whole process.

Regards,

Through this letter, I would like to appreciate you for following my file and supporting me through this rough journey as I believe that it was impossible for me to do it without your help, experience, and knowledge.

Also, I wanted to take the opportunity to express my feedback about Mateen who was in direct contact with me throughout those days.

Mateen cares about her clients and it is very important for her to make sure that they are well understood. She even takes more time to explain a topic when she realizes that the client is not very oriented. I found her very accurate and helpful. Mateen contacted me back shortly when I left a message for her and answered my questions one by one. She tries to help her clients as much as she can. Her customer service, which plays a key role in her job, is wonderful. I had a lot of problems, especially during the first days, but she did her best to help me and explain the steps. I would like to congratulate you for having such a nice employee and appreciate her for her help.

Best regards,

I am very pleasured with the decision to have hired Mateen Pourgol for my personal injury case. Mateen’s professionalism, expertise, attentiveness and friendliness was outstanding. From the moment I obtained her as my lawyer till the very last day of my case, she was able to answer all my questions, keep me informed and advised me throughout the whole process. After a horrible accident, it was a refreshing experience to have a lawyer understand my needs and get me the results I needed. I couldn’t be happier with the level of service I received and she was able to get far more from my settlement than I expected.

I would highly recommend Mateen Pourgol for any personal injury matters. Her knowledge of the law, professionalism and attentiveness is truly impressive. I would absolutely use her services again if the need arises.

I couldn’t thank you enough – considering all you did for me.

It’s been a really challenging time but also, it was encouraging to receive your guidance, commitment and excellent representation throughout the whole process.

Though I’d miss talking to you, I wouldn’t hesitate to keep in touch if the need be. You’d always be a top priority in case of any reference.

As well, I’d like to extend my regards and heartfelt gratitude to your staff (Silvana and Sharon) for all their support.

Thanks again for everything!

My husband was rear-ended in an accident. We were introduced to Domenic to represent us legally. From day one I knew he was a good person. He was empathetic to our situation. He demonstrated knowledge of the law, his work ethics were remarkable. He never made empty promises, nor tried to deceive us. He explained that the journey would be long and tedious but he would be there with us every step of the way.

That promise was genuine, and that he kept. He always responded to our calls in a timely and knowledgeable manner. At my husband’s first hearing he was there punctual as always, he realised my husband was nervous he did everything in his power to ensure he was calm, and walked every step with him through the process. He has a team of remarkable lawyers that work with him.

At the second hearing he sent Mr. Ali. he was calm, respectable and honorable. Like Domenic he was transparent and accountable to us. He walked us through the process and ensure we were clear on all the issues being discussed. Last Thursday was another hearing, Domenic called me on Wednesday afternoon indicating he had another pressing matter to attend out of town. He assured me we would have good representation at the hearing from a dedicated member of his team. I trusted Domenic 100%. My husband was disappointed and skeptical, Domenic grew on him he was looking forward to having him there. When we arrived we were approached by a young woman, indicating she was there to represent Domenic.

Before long we realised that Domenic’s choice was impeccable. Mateen was comforting. She was knowledgeable, asked all the right questions and brought clarify when we were confused or did not understand something. She was patient, empathetic and kind. She kept asking for our input in the decision making process. We worked as a team that day. Domenic was only a phone call away and was consulted as needed. To be honest I would recommend Domenic Romero and his team to any and everyone requiring legal representation in any matter. He will guide you to the correct path. Thank you Domenic, Ali. Mateen, and all those ladies who work behind the scene, taking messages, answering the phones, and relaying messages on Domenic’s behalf. We thank you all. God richly bless you all and family.

Thank you very much, I really really appreciate what you’ve done for me throughout these past couple of years. Even though I’ve had my doubts regarding this whole process, you’ve kept me looking forward/positive and for that I say Thank You. Also, having felt like I was going through this process alone, you let me know you were right there throughout. Again for that I say THANK YOU!!!